Thursday 21 February 2019

Automated reply

As per our pattern, tensions rose slowly and inevitably to a moment of unravelling. One child could not contain their inner world any longer and words were used with the intention to harm, and arms and legs.

Not pretty, not nice. We're all left raw and some of us a little bruised.

In line with our agreement, actually my insistence,   I emailed my Adoption Social Worker to keep track of our story*. I gave a fair but concise account of events, what led to it and what happened. I thought that I'd share the grown up words that had been directed at me as it was a key part of the story. With a big sigh I pressed send, unsure of what response this would precipitate.

To my surprise within  a few minutes an automated email response came from the RAA.

"Sophos has detected inappropriate language within this email...........Please review your email and remove any suspect wording."

Sometimes blog posts write themselves. I laughed and laughed, you just can't make this stuff up.

There's a metaphor for modern adoption support in this that I just can't get my finger on.

Answers on a postcard.

Post script: My social worker answered very quickly, as usual, once I'd removed the child's grown up words.

*That our story and files now fall into my mythical RAA's system and that is somewhat removed from my local authority's system is a slight worry that nobody seems able to bottom out. 

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